Journal
Notes from the dispatch desk
What we have learned running executive travel in Boston and New York — written for the people who do the booking.
Corporate travel
Planning ground transport for a roadshow
Eight meetings, two cities, a schedule that changes twice a day. Why as-directed hourly beats point-to-point, and how to brief it properly.
Corporate travel
Black car or rideshare: an honest comparison
Rideshare is the right answer more often than car services like to admit. Here is where it stops being the right answer, with the reasoning.
Logan & airports
Your name is already on the curb
Reserved black car means a chauffeur who already knows who to look for. What that looks like at arrivals — and how it differs from waiting for a ping.
Corporate travel
The certificate of insurance, and why onboarding stalls
A COI is the document that holds up more vendor approvals than any other. What it is, what additional insured means, and how to get it right first time.
Corporate travel
Duty of care and the car your employee gets into
When your employee gets into a car on company business, your obligation does not pause. What that means for how ground transport is contracted.
Booking & billing
Expensing ground transport without the cleanup
Why corporate car spend is hard to reconcile, and the four things that make it land correctly in your finance system the first time.
Booking & billing
Booking for several executives without losing track
One assistant, four executives, four billing setups. How to structure ground transport so the right ride lands on the right budget the first time.
Boston
What happens to your pickup when Boston snows
Snow does not usually cancel a Boston ground transfer. It changes the timing, the vehicle and the route — and the plan should be made before the forecast, not during it.
Logan & airports
Why an international arrival is always an estimate
Wheels-down is a fact. Coming through customs is a probability. How to book an international arrival so nobody is left guessing.
Logan & airports
What flight tracking actually changes
Every car service says it tracks flights. Here is the operational difference between a service that watches the aircraft and one that watches the clock.
Logan & airports
Meet-and-greet or curbside: when the greeter is worth paying for
Curbside is faster and cheaper. A greeter inside the terminal earns its cost in five specific situations — and is a waste of money outside them.
Logan & airports
How a prearranged Logan pickup actually works
What happens between your flight landing at Logan and the car door closing — staging, terminal doors, wait time, and the three things that go wrong.