FAQ
Frequently asked questions
Booking, airports, accounts, and how Nation Limo dispatches chauffeurs.
Is Nation Limo a Boston-only company?+
Boston is our flagship market — Logan, Back Bay, corporate, Cape Cod. The same brand books chauffeurs in New York, Miami, Orlando, Chicago, and Los Angeles through our marketplace.
Do I book a specific company or a chauffeur?+
You book Nation Limo. We dispatch the best available professional chauffeur from our network. You are not shopping a directory at the curb.
Can I manage rides after I book?+
Yes. Create a passenger login to see upcoming rides, invoices, saved cards, and to book again. Guest checkout is available if you only need one trip.
How do I pay?+
Pay in the booking portal by card. Corporate offices can ask us to set billed accounts. Receipts and invoices live in the passenger dashboard.
What is your cancellation policy?+
Standard reservations can be modified or canceled in the passenger portal. Inside four hours of pickup, call the office at (617) 874-0018 so dispatch can still move the chauffeur.
Do you offer child seats?+
Request a child seat in the booking notes or when the quote screen offers it. Confirm the age and seat type so the chauffeur arrives prepared.
Is gratuity included?+
Quotes show the fare before you confirm. Gratuity handling is presented at checkout. If you are booking for a client, say so in the notes.